IT Support & Help Desk
Business IT Support and Help Desk in Dallas–Fort Worth
Friendly, fast remote and onsite help from technicians who know your business by name.
At a glance
Simplistic IT Solutions provides responsive IT support and help desk services to businesses throughout Dallas–Fort Worth from its office in Lewisville, Texas. Support covers remote and onsite troubleshooting, workstation and printer issues, Microsoft 365 and email problems, new-employee setup, and hardware and software procurement at preferred partner pricing from vendors such as Microsoft, Cisco, HP, Lenovo and Samsung.
Capabilities
What’s included in our IT Support & Help Desk
- 01
Remote support
Most issues are fixed in minutes through a secure remote session, with no waiting for a truck roll.
- 02
Onsite technicians
Technicians are dispatched from Lewisville to locations across Dallas, Tarrant, Collin and Denton counties.
- 03
User onboarding & offboarding
New hires get laptops, accounts and access ready on day one, and departing employees’ access is removed securely.
- 04
Hardware & software procurement
Preferred vendor relationships mean better pricing on computers, networking gear and licenses.
- 05
Printer, phone & peripheral support
The everyday devices that slow your team down when they fail are covered too.
- 06
Microsoft 365 & email help
Outlook, Teams, OneDrive, SharePoint and mailbox issues are resolved quickly.
Results you can expect
- Employees get back to work faster
- One phone number for every technology question
- Lower hardware costs through partner pricing
- Clear communication from ticket to resolution
Who it’s for
- Businesses that need dependable support without a full-time IT hire
- Offices with a mix of Windows PCs, Macs, printers and Microsoft 365
- Teams that want a local partner who answers the phone
FAQ
IT Support & Help Desk: common questions
How do I get IT support from Simplistic IT?
Existing clients can call 972-829-3457, submit a ticket, or start a secure remote support session from our website. New businesses can call or book a time on our contact page to set up support.
Do you support Macs as well as Windows PCs?
Yes. We support Windows and macOS computers, along with iOS and Android mobile devices used for business.
Can you buy computers and equipment for us?
Yes. Through our partnerships with Microsoft, Cisco, HP, Lenovo and Samsung we provide preferred pricing on hardware and software, and we deliver devices configured and ready to use.
Which areas do you serve?
We serve the entire Dallas–Fort Worth Metroplex, including Dallas, Fort Worth, Lewisville, Plano, Frisco, Irving, Arlington, Carrollton, Flower Mound, Coppell, Grapevine and Denton.
Client stories
Trusted by DFW businesses for nearly a decade
“We have had an outstanding relationship with Simplistic IT Solutions for nearly ten years.”
“Couldn’t be more pleased with the work they do for me.”
“As a small business we did not expect to receive the same treatment as a large company, but we were wrong!”
Explore
Related services
Free IT & security assessment
Ready for IT that just works?
Book a free, no-obligation IT and security assessment. We will review your environment and send you a clear plan with a fixed monthly price.